Privacy Policy

Last Updated: August 17, 2026

1. Introduction

SM Windows and Doors, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what data we collect, why we collect it, and how we use, share, and protect your personal information when you visit our website, request our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

2. Information We Collect

2.1 Contact Details

When you contact us or request a quote, we may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing address

2.2 Project Details

To provide accurate quotes and deliver our services, we may collect:

  • Property address where services will be performed
  • Type of service requested (window installation, door replacement, modernization, etc.)
  • Project specifications and requirements
  • Photos of the property or project area (if provided)

2.3 Communication History

We maintain records of our communications with you, including:

  • Email correspondence
  • Phone call notes
  • Form submissions

2.4 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide quotes, perform installations, and deliver our window and door services
  • Communication: To respond to inquiries, send updates about your project, and provide customer support
  • Improving Services: To analyze website usage, improve our services, and enhance user experience
  • Marketing: To send promotional materials (only with your consent)
  • Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights

4. Who Has Access to Your Information

4.1 Employees

Our employees who require access to your information to deliver services have access to relevant personal data.

4.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf:

  • Payment processors
  • Email service providers
  • Cloud storage providers
  • Analytics providers

These providers are contractually obligated to protect your information and may only use it to perform services for us.

5. Third-Party Services

Our website uses the following third-party services:

5.1 FormSubmit

We use FormSubmit (formsubmit.co) for handling form submissions. When you submit a form on our website, your information is processed through FormSubmit's servers. Please review their Privacy Policy for more information.

5.2 Google Maps

We embed Google Maps on our website to display our location. Google Maps may collect data according to Google's Privacy Policy.

5.3 Advertising Platforms

We may use advertising platforms including Google Ads and Microsoft Advertising. These platforms may collect data for advertising purposes. You can manage your ad preferences through:

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure socket layer (SSL) encryption for data transmission
  • Regular security assessments and updates
  • Access controls limiting who can view your data
  • Secure data storage practices

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your customer relationship
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Project records and communication history are typically retained for 7 years after project completion. You may request deletion of your data earlier, subject to legal retention requirements.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Opt out of marketing communications and certain data processing

To exercise these rights, please contact us at:

We will respond to your request within 30 days.

9. Notice to California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and disclosed, and the right to say no to the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

12. Contact for Privacy Concerns

If you have questions or concerns about this Privacy Policy, please contact us:

SM Windows and Doors, LLC
11715 SW 18th St
Miami, FL 33175
Email: info@smwindowcraft.org
Phone: +1 601-212-1186

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date.

This Privacy Policy complies with Google Ads and Microsoft Advertising requirements for transparency in data collection and user consent.